Refund policy
Return & Refund Policy
At JONKEZ CO, all products are produced individually on demand through our fulfillment partners. This means every item is made specifically after an order has been placed.
By purchasing from our store, you agree to the terms below.
- Right of Withdrawal & Made-to-Order Products
Under EU consumer protection laws, customers have a 14-day right of withdrawal for online purchases, starting from the date of delivery of the last item in the order.
To exercise the right of withdrawal, please contact us at info@jonkez.se within 14 days of receiving your order. You then have an additional 14 days to return the item(s).
Return shipping costs for withdrawal-based returns are the responsibility of the customer.
Please note: JONKEZ CO products are produced on demand after purchase. We are unable to accept returns for items that have already entered production unless the item is defective, damaged, or incorrect (see Section 2).
2. Damaged, Defective, or Incorrect Items
If your order:
- arrives damaged,
- contains a manufacturing defect,
- contains a printing defect,
- or you received the wrong item,
please contact us within 14 days of delivery.
To process a claim, please provide:
- your order number,
- a description of the issue,
- and clear photos of:
- the product,
- the packaging,
- and the shipping label.
If the claim is approved, JONKEZ CO may, at its discretion:
- replace the item,
- issue a partial refund,
- or issue a full refund.
Customers will not normally be required to return defective items.
3. Return Shipping Costs
For customer-initiated returns where a return is exceptionally approved:
- the customer is responsible for all return shipping costs,
- including any customs charges, import fees, handling fees, or carrier costs.
Original shipping fees are non-refundable.
For approved claims involving:
- defective products,
- damaged items,
- or fulfillment errors,
JONKEZ CO will cover replacement or refund costs at no additional charge to the customer.
4. Order Changes & Cancellations
You may cancel your order at no cost until it has been fulfilled (i.e., handed over to the shipping carrier). To cancel, contact us as soon as possible at info@jonkez.se.
Once an order has been fulfilled, cancellation is no longer possible, but your right of withdrawal under Section 1 still applies.
5. Shipping & Delivery
All delivery times shown on our website are estimates only.
Production and shipping times may vary depending on:
- product type,
- destination country,
- carrier delays,
- customs processing,
- seasonal demand,
- and fulfillment partner capacity.
JONKEZ CO is not responsible for delays caused by:
- shipping carriers,
- customs authorities,
- weather,
- labor disruptions,
- or other circumstances beyond our reasonable control.
6. Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to:
- incorrect address information,
- failed delivery attempts,
- refusal to accept delivery,
- or unclaimed packages,
JONKEZ CO reserves the right to charge additional shipping fees before reshipping an order.
7. Unclaimed Packages
Packages not collected within the carrier’s holding period are not considered valid returns.
If a package is returned due to being unclaimed, JONKEZ CO reserves the right to deduct:
- return shipping fees,
- handling costs,
- payment processing fees,
- and any other incurred expenses
from any applicable refund.
8. Refund Processing
Approved refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on:
- payment provider,
- bank,
- card issuer,
- or financial institution.
9. Limitation of Liability
To the maximum extent permitted by applicable law, JONKEZ CO shall not be liable for:
- indirect or consequential damages,
- delays outside our control,
- loss caused by carrier issues,
- customs delays,
- or customer-provided incorrect information.
Nothing in this policy limits rights granted under mandatory consumer protection laws applicable in the customer’s country of residence.
10. Contact Information
For return requests, damaged items, or support inquiries:
JONKEZ CO
Email: info@jonkez.se